Building Blocks

Training & Education

Support & Customer Service

Product Promotion

Product Introduction

Pricing (incl. partner margin)

Pipeline & Deal Management

Field-service

Self-service

Service Performance & Analytics

Customer Feedback Management

Front & Backoffice Collaboration

Channels & Personalization

Knowledge Management

Process & Dialogue automation

Case & Complaint Management

B2B Commerce

Sales & Operations Planning

Sales Performance & Analytics

Sales Productivity Tools

Sales Content

Sales Process

Lead & Account Management

Marketing Performance & Analytics

Marketing Enablement

Retain Customer Process

Cross- & Upsell Process

Acquisition Process

Initial Setup

Partner Selection & Onboarding

360 Customer View

Sales Prospecting

Customer Onboarding Process