BRITE’s Customer Success provides a flexible model for improving your Salesforce solution. With Customer Success, you can tap into our agile team to help you continuously improve your business processes and Salesforce environment.
What Customer Success can do for you
With our Customer Success team we fit a matching model based on your needs. Either you want to have a partner to call when help is needed, you want steady progress to improve your B2B business process or you want a partner to guide and inspire you along the way, we are happy and ready to support you!
With Customer Success we offer three types of services:
- Managed Service
As an extension of your organisation we will pick any single request to help you improve your process and Salesforce. Requests can be maintenance, support, change requests or training and adoption.
- Maximising Salesforce Added Value
As your partner we will proactively think along and learn your business to guide you in maximising the added value from Salesforce. Salesforce should support your business process and add value instead of the other way around.
- Strategic Roadmaps
We are in it for the long term and will work together to design a strategic vision and craft a roadmap to work towards the imagined state.
How does Customer Success work?
You get access to our Customer Success portal where you collaborate with our team on roadmaps, backlog sprint progress and more. Prefer to communicate directly? That’s no problem at all! You can always contact us with any questions you have. Besides that, we plan regular meetings and workshops where needed to ensure we are fully aligned on the progress and your business so we can provide the best BRITE has to offer.