More than CRM, Salesforce is your Smart Manufacturing Hub
We help Manufacturing companies use Salesforce as a single AI enabled platform to work more efficiently, enhance customer experience and streamline end-to-end operations.
Talk to a manufacturing expert
Don’t waste time across multiple tools to manage your manufacturing processes.
Manufacturing companies face significant challenges: skilled labor is in short supply, customer expectations are rising and disconnected systems are holding back agility and innovation. In practice this means:
• Sales and distributors using Excel and mailboxes instead of the CRM
• Reps spend hours working quotes, orders, and emails
• No easy to generate view on what’s in pipeline vs. what’s on the shop floor
• Manual handoffs between sales, operations, and service
• Processes and systems don’t enable online and AI innovation.
It doesn’t have to be this way. This is where Salesforce and our expertise comes in.
Salesforce is your smart manufacturing hub that helps you automate and innovate
Whether you are considering Salesforce or you have already started on your Salesforce journey, we have got you covered. With Salesforce and our expertise, we help you work more efficiently by automating across the front- and backoffice. We enhance your customer experience by enabling seamless customer service, accurate ordering and creating information transparency towards your customers.
What we fix for manufacturers:
- Align Sales, Operations and Service around a single source of truth
- Streamline quoting, forecasting, and order management
- Enable online ordering through a webshop
- Automate lead and customer communication to drive cross- & upsell
- Streamline (online) customer support and field service
- Enable predictive maintenance and planning based on real-time data
- Improve data quality and real-time reporting that reflects reality.
The outcome? More automation. Less admin. Better data. Clearer decision making.
Your Smart Manufacturing Hub built on Salesforce
Discover Salesforce for Manufacturing. One platform to start small, but scale with your business.
Marketing and E-commerce
Sales
Service
Production planning
ERP
Trusted by
Our key solutions for Manufacturing.
Boost engagement with data-driven marketing and e-commerce
Allow your sales team to focus on closing their key deals, without losing sight of or developing other customers. Leverage marketing automation to nurture leads, automate customer onboarding and drive cross & upsell. Allow customers to order online 24/7 without the need to talk to sales.
Boost your Sales and After Sales Performance
Support your sales team to easily interact with prospects, provide accurate quotes and convert them into high-value customers. Connect customer data to drive cross & upsell to increase the customer lifetime value.
Empower Customers with Self-Service & Automation
Enable your customers to independently manage orders, returns, support requests, get answers and connect with your service team. Build up customer data, create insights and improve your customer service interactions across all your channels.
Production planning and ERP solutions built on Salesforce
Together, 24Flow and Rootstock help manufacturers connect front-end sales with back-end operations. Manufacturers get real-time visibility into the shop floor, the supply chain, inventory, procurement and insight in the financials all in one place.
Customer Quotes
By working with BRITE , we have access to tailored advice. They focus not only on building the tech stack, but also on building our team.
Jelle Berends • Head of Commercial Enablement Adyen
“We like working with BRITE as a partner. We can brainstorm together when necessary. Moreover, they always provide good and extensive advice.”
Lia Bakker • Project Manager Qredits Microfinanciering Nederland
“BRITE has a team of experts capable of making virtually anything happen within Salesforce. If there’s a feature or an interface I’m not happy with and want changed, they can do it—because they have coding expertise. I know I can rely on BRITE.”
Stephanie Roller • EMEA Inside Sales Manager at NAVICO Group
This is how we work
Business case
We start by identifying the real challenges your organisation faces. From there, we translate the business case into a blueprint and use accelerators to focus on solving the problems that matter most.
Realise
With a clear objective and blueprint, we design Salesforce using mock-ups and visuals to ensure alignment and enable co-creation.
Iterate
We refine the solution through iterations to deliver the best version of Salesforce for your users and customers.
Test
We test together, ideally on-site, ensuring usability and results. Training and smart feedback methods save time while optimising the solution.
Evaluate
After implementation, we track progress with dashboards to confirm business case objectives are met. Any challenges are addressed with solutions to keep improving.
Salesforce experts for manufacturing
Ready to unlock the full potential of Salesforce?
Take the first step towards a seamless digital experience for your customers and your team. Get in touch with BRITE to discover how we help manufacturing businesses get more out of Salesforce. And create customer experiences that drive growth and success.
